Serving Orange County, Osceola County and Lake County FL
Service of the good old days
Once upon a time, people were artisans at their work.
They were backed by generations of experience and you knew you could depend on them. Things were made of quality and built to last.
That’s what we believe in.
Quality, Integrity, Reliability: these are the virtues with which we conduct our business.
Services to help keep you comfortable for a lifetime.
Serving Orange County, Osceola County, Lake County, and Seminole County FL
Service of the good old days
Once upon a time, people were artisans at their work.
They were backed by generations of experience and you knew you could depend on them. Things were made of quality and built to last.
That’s what we believe in.
Quality, Integrity, Reliability: these are the virtues with which we conduct our business.
HVAC services to help keep you comfortable for a lifetime.
What can we help you with?
AC Repair
Heating
Duct Sanitation
AC Installation
Indoor Air Quality
Commercial
Our Service Areas
- Altoona
- Astatula
- Astor
- Clermont
- Eustis
- Ferndale
- Fruitland Park
- Grand Island
- Groveland
- Howey In The Hills
- Lady Lake
- Leesburg
- Mascotte
- Minneola
- Montverde
- Mount Dora
- Okahumpka
- Paisley
- Sorrento
- Tavares
- Umatilla
- Yalaha
- Apopka
- Bay Lake
- Bay Hill
- Belle Isle
- Christmas
- Conway
- Clarcona
- Dr. Phillips
- Gotha
- Horizon West
- Hunters Creek
- Killarney
- Lake Butler
- Lake Buena Vista
- Maitland
- Oakland
- Ocoee
- Orlando
- Plymouth
- Southchase
- Tangerine
- Williamsburg
- Windermere
- Winter Garden
- Winter Park
- Zellwood
- Altamonte Springs
- Casselberry
- Geneva
- Goldenrod
- Lake Mary
- Lake Monroe
- Longwood
- Oviedo
- Sanford
- Winter Springs
- Celebration
- Champions Gate
- Four Corners
- Intercession City
- Kenansville
- Kissimmee
- Narcoossee
- Reunion
- Saint Cloud
- Deltona
- DeLand
Regardless of whether we’re installing, repairing or simply maintaining your Air Conditioning or Heating system, our Master Techs take that responsibility very seriously. We believe they’re a step above the rest. It’s what helps us retain our thousands of customers and brings more referrals our way. For an air conditioning and/or heating system that maximizes efficiency and your comfort, call us today!
Call us today! (321) 263-1351
Fully trained and experienced technicians
- HVAC-R certified technicians
- Goodman ComfortNet and variable speed trained and certified
- Carrier/Rheem/Mitsubishi/Trane/Goodman VRF and VRV trained
- EPA universal certified
- NATE HVAC service and installation certified
Fully trained and experienced technicians
- HVAC-R certified technicians
- Goodman ComfortNet and variable speed trained and certified
- Carrier/Trane/Goodman VRF and VRV trained
- EPA universal certified
- NATE HVAC service and installation certified
What to expect from Polar Express?
Flexible Appointments
Same day services and scheduled appointments when it’s convenient to you. If that changes, we’ll do our best to fit you in at the next best convenient time.
Always Punctual
Our air conditioning professionals turn up when we say they will.
We Back Up All Our Work
If there’s a problem, we’ll own it and make sure to put it right.
Follow-Up
We’ll communicate with you to make sure we’re on-time, providing the service you expect, and leave you with a working Air Conditioning or Heating system you’re happy and confident with.
Follow Through
We’ll take the extra step to communicate what options there are for you, going the extra-mile to ensure you’re 100% happy.
We Won't Leave Your Place a Mess
We’ll clean and tidy as we go, leaving your place as clean as we found it.
What People Say About Us
What People Say About Us
What People Say About Us
Always quick, honest, reliable, and friendly! They have been there for both my family and my parents when we needed A/C help.
Jennifer Jennings L.
21:26 04 Apr 24
Excellent service, quick turnaround. Will definitely recommend them. I got the whole unit replaced.
Michael C.
20:46 17 Mar 24
Mohamed is by far the best in town. There have been several times that he has come through for myself and my family with solutions to the actual issues with our HVAC systems. Most recently, we were out of town with our mother in law house sitting when our air handler had a power issue. We called another company as I didn't have Mohamed's number on hand. They came out twice, wasted several days ordering parts and refused to repair our system insisting on replacement. Luckily I was able to reach out to Mohamed on Facebook, let him know of our troubles and he squeezed us in the same day. Literally 3 hours after we talked, the ac that another company assured us was completely dead was running like a champ. I won't call anyone else for service. Update: It has been two years since our last repair and In yet another example of excellent service the original AC at our home finally gave out after 25 years on a Wed. by Sat. Mohamed and his team had a brand new unit installed for a great price!
Christopher B.
12:32 15 Mar 24
Fast turnaround for quote and installation of a new Rheem 4 ton system in my Celebration Condo. All of the representatives of Polar Express were professional (and personable).
Gregory L.
18:53 13 Mar 24
Jason and Derrick are fantastic. This business is all customer service and it is so appreciated. I have used them for everything from full installation, to routine maintenance and even with the occasional emergency call…they either show right up or walk me through the issue with care and patience. Kudos to the best in the business!
Nick A.
16:53 13 Feb 24
Polar Express has excellent customer service and does quality work. Heather actively looks out for her customers, advocating for them with manufacturers such as Trane. Derick is a great technician and is extremely knowledgeable and through.
Dan I.
04:09 05 Feb 24
Amazing job! Quick and knowledgeable. Very polite. Would definitely use them again!
April R.
15:44 23 Jan 24
Mohamed fixed the problem right away without issues. He’s very knowledgeable, friendly and efficient.
Ed P.
22:24 12 Jan 24
Just a shout out to Polar Express for a great job of running all new copper through the attic for the freon line to the outside unit. The ac just quit cooling, so I called my regular ac company and the guy came out and accessed the unit as I needed to replace the coils on the inside unit. The estimate was $5500,oo without warranty and $2000.00 with a warranty. This just didn't make common sense to me, so I called Pollar Express for a 2nd opinion. Polar accessed as I had a leak in my copper running to the unit. That made sense to me, since the copper runs in the slab and after years gets pin holes in the copper. The guy came at 10am the next morning and worked till 6:30pm running all new copper through the attic. Bam, we have cold ac again. Polar saved me at least $2,000.00 to $5000.00, since if I'd let the other company replace the coils the unit would have only worked till the freon leaked out again and I would have had to pay to have the copper replaced. Thanks Polar and his crew.
Edward Y.
15:02 07 Jan 24
Polar express offers excellent customer service. Mohamed the technician went above and beyond our expectations. He is friendly, knowledgeable, and respectful. I highly recommend Polar express AC and Heating.
Edmundo P.
00:47 06 Jan 24
Excellent care given !! They were prompt and professional !!
Al L.
16:21 15 Dec 23
Fast response to email, fast appointment, knowledgeable and pleasant staff. Would recommend 100%.
John H.
15:01 14 Dec 23
Derick arrived at my home within the time span scheduled. He was friendly and professional. He worked diligently to find the problem causing my HVAC unit to not start. After changing out a couple of parts, the problem was solved and unit working. Thank you Heather for scheduling Derick to my home and thank you Derick for working thru the issue and repairing the problem!
Tammy D.
12:52 02 Dec 23
We've dealt with Polar Express twice now and each time they've taken the time to really look at the problem and see if there is a way to solve it without breaking the bank. Their technicians are very friendly and professional. Would definitely recommend them and will use them again in the future.
Diana M.
18:16 24 Oct 23
Derick was awesome. On time, very helpful, and took time explaining everything he was doing. Even corrected a couple of things from the last company. I’ll be using Polar Express and recommending them to anyone going forward!
Chris B.
14:43 21 Oct 23
I highly recommend Polar Express. Mohamed came over to determine what I needed to change my HVAC system. He was pleasant, on time and answered all my questions. I was given options to pick from and he explained any differences in the options.I picked one and was scheduled for the next day.The technician, "Rafael", was on time, pleasant, respectful of my property and was efficient. He also answered the questions I had and he thoroughly cleaned up everything and took away any debris or garbage.Call them, you won't be disappointed.
Renee L.
14:40 20 Oct 23
Very professional! Mo was awesome!! Ty so much!!
Stephanie H.
16:33 14 Oct 23
My technician was on time and friendly. He was very detailed and took his time to install and check his work. Very professional and yet personable. So happy that I was given this recommendation for Polar Express.
linda H.
16:54 12 Oct 23
Mohamed Khan came to my home to assess my mini splits . Unfortunately he advised me the brands I have were not serviceable but then educated me on all the options I have . He answered all my questions with a professional manner and I appreciate all he could do in helping me figure out my next steps . I will definitely be calling for their service.
Ivelisse M.
13:16 12 Oct 23
I had a fantastic experience! Their service was prompt, and the technician was knowledgeable and courteous. The air conditioner they installed works flawlessly, keeping my home cool even during scorching summer days. I highly recommend them for their professionalism and quality products.
Linsey K.
17:24 07 Oct 23
Polar Express offered prompt and professional service. They were very courteous and helpful. The new AC installation was excellent and they provided me with a portable AC unit to keep me cool in the meanwhile.
Denise F.
18:35 05 Oct 23
Polar express was great to work with. They are responsive and honest. I would use them again in the future.
Savana A.
16:29 05 Oct 23
Simply the best AC company in the Orlando area. From the people who answer the phones to their technical support, they are always there to help. I totally trust them and their work.
Michael S.
15:40 05 Oct 23
I'm so glad I called polar . They came the same day to fix my issue with my ac . The tech Moe was so wonderful he was on time knew exactly what to do and it didn't take long at all to fix my problem definitely would recommend calling them to fix your ac
Lisa B.
18:23 23 Aug 23
HIRE THEM!We needed to get a new AC and these guys gave the best quote and were the most professional of the companies! They also went above and beyond what I would have expected. 5/5 Stars.
Travis R.
22:10 17 Aug 23
From the office staff to the techs this place is A+. Would recommend with confidence, call and see for yourself great people!
Hector C.
21:33 10 Aug 23
These guys are great! After calling around and getting multiple quotes, I decided to go with Polar Express. So glad I found them! This company was very attentive and professional. From the quote to installation, this team was on time and courteous. I appreciated their ability to help me quickly get a new a/c system during the hottest days of summer! I am so pleased with my new system! The whole process was straightforward. They beat the big name companies in price(!!!!), timeframe, and compassion. I definitely recommend this company!
Megan W.
13:08 09 Aug 23
Very pleased with the response time and the efficiency of the work. I would recommend them to friends and family for sure.
Lina D.
16:40 15 Jul 23
Jason went above and beyond to come and service my outside unit. He took the time to fix the issue, which had been caused by an animal getting inside the unit and blowing the capacitor, the animal carcass was still there 🙁 , but he also took the time to explain some of the details on how the unit worked. Polar Express had already done previous work years ago, and they did great. They've always come through. Years ago they installed a new Trane complete unit (inside handler and outside unit) and the complete unit is doing great till this day. I would recommend them for installs as well as any other type of AC service. Kudos guys...(Jason, Heather, Muhammed...)...
Lloyd I.
02:10 18 Jun 23
Great service!
mark S.
12:16 16 Jun 23
I had an issues with my AC turning off and on and had no idea what to do. I reached out via Facebook and by the next morning, Heather came by, cleared out a blockage and explained a bunch of good tips on how to care for my AC. Super grateful and impressed. Definitely will use them for any issues going forward!
Matthew W.
13:33 15 Jun 23
I’ve owned a few different homes and I’ve unfortunately had to deal with several different HVAC companies. By far, Polar Express is the best. Honest people doing honest work for a fair price. I will from now on only use them for my HVAC needs.
Andrew M.
03:07 14 Jun 23
In a way, I'm glad our AC went out. It gave me the kick I needed to call Polar Express to come out and take a look at our unit!In all seriousness, these are great people. The reviews don't lie. I called and spoke with Heather in the office on Friday. She was super helpful and friendly! Derick was here fixing our AC on Saturday morning (no emergency or weekend fees either!).Within literal seconds of Derick taking a look at the air handler, the AC was running again. He quickly found the problem (clogged drain) and was working to get everything back up and running again. He even took the time to install a Nest thermostat for us even though that wasn't part of the reason he was there.We won't be calling anyone else for our HVAC needs. Polar Express has a customer for life!
Charlie R.
15:29 15 May 23
Everyone with Polar Express is very professional, quick to respond and priced extremely well. Derick is great.
Cindi S.
23:52 25 Apr 23
Derrick was absolutely phenomenal. Professional and troubleshooted my issues like a pro. I 100% trusted his judgement and recommendations. Great quality for a fair price. Will definitely be using them for my yearly maintenance.
lauren R.
22:05 24 Apr 23
A little pricey but I believe going with a higher quality product will cost less in the long run. Good service from Mohamed and Matthew they were fast, clean and very knowledgeable on the installation process and getting a building inspection done. I am happy I chose Polar Express and would highly recommend them to anyone.
Perry D.
14:15 09 Mar 23
Derick was amazing. Actually arrived before scheduled time. He was able to quickly identify the issue with my thermostat and get it working. I would highly recommend him!
D T
21:24 07 Mar 23
We have been without a/c and heat since the 1st of November due to damage for Hurricane Ian and waiting on finances to come through. After disappointing service from another company, I sought advice from a coworker and searched on the Neighborhood App to see who others had recommended in the area. The 1st one was Polar Express. I texted them right away, and within minutes, I received a response. Within 24 hours, Mohammad's smiling face was at my door waiting to inspect the damage and give us a responsible estimate for repair. In less than 30 minutes, he emailed me my estimate, I signed it and sent it back, and in less than a week later, he and Matthew were back at our home replacing our damaged duct work. They were both extremely professional. They got everything done quickly and made sure we were up and running and the house was cool before leaving. I highly recommend their services.
Nancee M.
22:07 06 Mar 23
Derick was very helpful. Showed me all I needed to know quick with the job(I was very satisfied. I will call again. Thanks Derick
Tammi S.
12:24 21 Feb 23
We have loved Polar Express from day one & we have been with them for several years. They are a fantastic company for our heating & cooling needs. Would not use any other company but them!!
Sandra O.
22:28 09 Feb 23
Derick was fantastic! Very informative and professional.
Carli D
16:41 02 Feb 23
Derrick was friendly, helpful, knowledgeable and quick. He was able to resolve my issue right away!! Thank you!
Britt L.
18:09 23 Jan 23
The repairman was very courteous, experienced and responsive. Told me all the work that he had performed and where the issues were at. The repair was done within the hour and overall a good experience. Not as costly as expected and excellent work. Will use their services again if the need ever arises.
Kevin S.
19:56 22 Jan 23
I called this company at 8:30am spoke to Heather very professional! She had a Technician out there at 10:00 am Derrick fix the problem explained every detail. I absolutely love this company!! I give them a million stars I will only call them here on out, THANK YOU❤️
Glynna M.
16:07 21 Jan 23
Excellent service and installation. Two thumbs up👍👍
nadeem V.
23:02 26 Dec 22
Mohamed K. and the team came right to the rescue and saved my house from catching a fire. I called in because I was hearing some sort of shock/spark noise. I couldn’t figure out exactly where it was coming from. Mohamed came in and immediately solved the issue. I had an overflow and the leak from the A/C was hitting a set of wires cause the sparks. His quick response and knowledge of the system helped my house from catching a fire and I could not thank him enough.
Michelle P.
19:02 12 Dec 22
Derick was awesome! He was very knowledgeable and was able to diagnose the problem immediately. He stopped the leak from damaging my garage ceiling, which would have cost me thousands to repair my entire ceiling. I want to thank Derick and Polar Express for their great service.
Mike L.
18:13 07 Oct 22
Derick Kimmel was outstanding! Moving to Titusville and sadly he does not work in that area, I thought I found my guy!
Tracey F.
18:54 27 Sep 22
Fantastic customer service!! Super friendly and fast. We had an issue with our AC in the early afternoon and they were able to come out the same day. They fixed it quickly and went above and beyond to make sure it was working correctly. Highly recommend!
Todd L.
00:05 25 Sep 22
They resolved our problem in a print and professional manner, their fees are very reasonable. I’d recommend this company without hesitation!!
Jerry B.
22:28 23 Sep 22
Had my AC go out with a leak and they were able to get me in the next day. Heather and Derick were great to work with. Derick was super nice and helpful with all my questions about what went wrong, what needed replacing, and what I can do to ensure my system would continue to work well. They also have a great annual maintenance package which includes inspections and service visits. Definitely give them a call if you have AC/HVAC needs!
Sean A.
19:44 21 Sep 22
The team at Polar Express AC have continually provided exceptional customer service at every turn. Pandemic/supply chain issues/ general maintenance they consistently provide top-notch service.
Daniel S.
15:06 20 Sep 22
I 10 out of 10 recommend Polar Express AC and Heating! They are incredible! It's a teeny local business of just a handful of people, so deserve all the support they can get. They have been on time and early at both visits, the pricing is totally fair (and like half of what Frank Gay charged a few months back), and seriously so nice. The tech had the house cooling down within about 45 minutes and it is so flipping quiet in here now without all the fans and window ac going. We are all probably going to take a nap now that it isnt a total swamp in the house LOL
Christina H
15:00 16 Sep 22
Our system started acting up and stopped working. After one call, Heather in the office had us setup for an appointment the next day. Derrick, the tech, arrived right on time and was able to diagnose the problem. They expedited ordering the part that needed to be replaced so that we were without ac for a minimal amount of time. Another tech, Mo, came out to replace the piece and within a few minutes of him being here we had ac once again. Great experience. Special thanks again to Heather for getting us on the schedule so quickly and the great communication throughout.
Sean
13:53 09 Sep 22
Derick Kimmell was the gentleman that fixed all of my problems! he found issues i didn’t even know my AC unit had and immediately got to it and fixed everything! super nice guy, super honest and helpful and very informative! thank you so much Derick for your work man! i appreciate it!!
Gonzalo Sepulveda Q
21:27 30 Aug 22
Very happy with my interaction with this company. They went above and beyond to build out the closet area for the air handler.
Bruce W
11:17 25 Aug 22
August 2022 , It's super hot and humid here in Florida, this summer, with the temperatures reaching the upper 90's every day , our house a/c broke down and we were very lucky to call Polar Express A/C , they send a tech not even 24 hours after our call , he was very professional ,friendly and knowledgeable , troubleshoot the problem and fixed it fast . They are very affordable and reliable . I'll definitely recommend them. Only 5 stars because google does not have a 10 rating . Thanks again Polar Express.
ivan C.
14:15 16 Aug 22
Derrick arrived on schedule and did a quick professional job replacing our blower assembly. Very satisfied customer.
Mark G.
13:46 09 Aug 22
Outstanding service, answered all my questions and did great work installing the new system better then the company I had install the last system. I will recommend Polar Express to all.
Michael D.
14:22 07 Aug 22
Very professional and dedicated
Diaz B.
16:10 06 Aug 22
Tried calling Polar Express to hire them as there's an issue with my AC unit drain being clogged and AC was shutdown. Being not sure what to do and how to fix and we were out of AC in hot summer day. The re were no appointments on the day I called and lady named Heather was attending my call and provided me with DIY instructions for about 5-7 minutes for free. It resolved my problem. I really appreciate their honesty, willingness to help (not being their customer yet) and by going above and beyond explaining it with utmost clarity and patience. Heather - Thank you so much!
Satish K.
00:17 05 Aug 22
Fantastic service every time, quick and responsive.
Danny G.
20:56 04 Aug 22
Our AC unit was just not getting down to the temperature it normally would. I called an Not Mentioned company and they came out to look at it the next day. The tech messed around the inside air handler and managed to blow out the fan motor. He had to go get a replacement part and come back later the same day. He then went to the outside unit and determined the unit was low on cooling fluid. He says he put a pound of refrigerant in the system. He felt sure that would solve the problem. It did not. I then called Polar Air and Derick came out. Derick also started on the inside unit and took readings with his equipment. Derick then went outside and took measurements of different things and determined the capacitor that was supposed to be operating at 45 mfd was only 16 mfd. Derick was surprised it was even running at all. Derick replaced the capacitor that was on site with him. The measurements then showed that Derick needed to drain the overfilled coolant that had been placed in the unit previously by the not so adept prior technician. Derick is both adept and a professional. Thank you. We are Blessed.
Gary R.
01:40 02 Aug 22
Great service, will use again!
Mike M.
22:53 28 Jul 22
Polar Express is awesome! Heather in the office is professional, extremely knowledgeable and just a joy! She kept me informed and at ease. Derek was incredible as our repair man. On time, professional, thorough and explained everything. They also had very reasonable prices. If anyone uses any other A/C company you are wasting your time and money! Thank you Polar Express.
Chris C.
20:00 26 Jul 22
Derick was our tech and was a real personable pro who had no problem explaining what he was doing and showing what the problems were. Just overall a really nice guy and didn’t cost an arm and a leg. Would highly recommend
Edgar A.
02:52 26 Jul 22
IN THIS FLORIDA HEAT...I was so glad to have someone show up not only on time but actually early. Derrick my technician worked quickly and professionally for a speedy resolve to my cooling problem. I felt perfectly comfortable having him in my home which is very important as a female who happened to be home alone. I would recommend this technician to anyone.
Cassandra S.
17:00 22 Jul 22
From the very beginning when I called them the person I talked to was helping and knowledgeable. She answered my question as best she could with being here. Then when Mohamed got here he was very quick to find the problem and fix it
Charlie M.
18:33 12 Jul 22
I work for a solar company and one of our clients were having AC issues. Mohammad reached out after his inspection and provided an update. He was very professional and courteous
Rebecca D.
00:36 09 Jul 22
Im 56 and this is the first time I’ve every left a comment about anything. I feel that strongly about sharing my experience. When the heat was blasting across the Nation All service companies were booked and appointments average 48 hrs including Polar Express. Our A/C was out and we had guest coming and when mentioned to Mohamed he said he’d squeeze me in. He fixed it and told me what I needed to do to keep my 26 year old system blowing cold. I’m impressed with his generosity and knowledge of his craft. I strongly recommend to call Polar Express the next time your in need!Kevin in Orlando.
Kevin N.
15:51 25 Jun 22
I have to say that it wase an awesome service call
Marcia M.
19:53 22 Jun 22
Mo identified the problem immediately after my previous AC tech was unable to do even after three visits.Great technical knowledge and excellent customer service
Michael D
03:11 15 Jun 22
A very professional visit.Derick checked everything and explained all. Will be using Polar Express for all A/C needs
Michelle H.
14:47 10 Jun 22
Mohammed’s team (Polar Express), were very professional and knowledgeable. Outstanding work done in my new AC, including adding a new return to the master bed. Job well done!
Olanrewaju A.
21:01 09 Jun 22
We had Polar Express come out to service our AC and they went way beyond our expectations! I cannot begin to tell you how many AC companies have tried to rip me off. Polar Express is honest, thorough and professional! I am going to purchase the biyearly service with Polar Express to keep our system in good working order. Thanks, Guys!
Michael W.
18:08 08 Jun 22
Heather and Mohammed were amazing!!!!Heather did her best to find an open spot for a same day fix even when they were booked solid. Her courteous and friendly voice made me feel that she genuinely cares about others. Mohammed was extremely friendly, efficient, and the price I paid was reasonable. I highly recommend.
Robert M.
16:11 08 Jun 22
Same day repair friendly and quick!
Paula S.
17:02 05 Jun 22
Mohammed was so nice and explained everything to me. Came out on a holiday and didn’t even charge extra. This company is amazing and so professional. Really care for their customers!
Shea I.
23:55 01 Jun 22
Derrick gave me a hand with fixing some equipment. Extremely knowledgeable and even helped show me how to clean the unit properly. Polar Express is my go-to AC service provider for anything HVAC related
Matt N.
12:44 26 May 22
Mohammed is the man!! Best customer experience hands down! His attention to detail is amazing! Heather in the office is so great to work with!! I can not express how great of an experience this has been!
Jean G.
16:37 20 May 22
I called Polar Express and spoke with Heather. Heather was very attentive and promised to get someone out.Derick (the technician) arrived on time and trouble shoots the exterior unit and finds the problem. Derick then inspects the interior unit to assure everything’s ok. The professionalism, honesty and expertise was incredible! I am very grateful for the service that was rendered.
Jose J.
20:21 12 May 22
What People Say About Us
Always quick, honest, reliable, and friendly! They have been there for both my family and my parents when we needed A/C help.
Jennifer Jennings L.
21:26 04 Apr 24
Excellent service, quick turnaround. Will definitely recommend them. I got the whole unit replaced.
Michael C.
20:46 17 Mar 24
Mohamed is by far the best in town. There have been several times that he has come through for myself and my family with solutions to the actual issues with our HVAC systems. Most recently, we were out of town with our mother in law house sitting when our air handler had a power issue. We called another company as I didn't have Mohamed's number on hand. They came out twice, wasted several days ordering parts and refused to repair our system insisting on replacement. Luckily I was able to reach out to Mohamed on Facebook, let him know of our troubles and he squeezed us in the same day. Literally 3 hours after we talked, the ac that another company assured us was completely dead was running like a champ. I won't call anyone else for service. Update: It has been two years since our last repair and In yet another example of excellent service the original AC at our home finally gave out after 25 years on a Wed. by Sat. Mohamed and his team had a brand new unit installed for a great price!
Christopher B.
12:32 15 Mar 24
Fast turnaround for quote and installation of a new Rheem 4 ton system in my Celebration Condo. All of the representatives of Polar Express were professional (and personable).
Gregory L.
18:53 13 Mar 24
Jason and Derrick are fantastic. This business is all customer service and it is so appreciated. I have used them for everything from full installation, to routine maintenance and even with the occasional emergency call…they either show right up or walk me through the issue with care and patience. Kudos to the best in the business!
Nick A.
16:53 13 Feb 24
Polar Express has excellent customer service and does quality work. Heather actively looks out for her customers, advocating for them with manufacturers such as Trane. Derick is a great technician and is extremely knowledgeable and through.
Dan I.
04:09 05 Feb 24
Amazing job! Quick and knowledgeable. Very polite. Would definitely use them again!
April R.
15:44 23 Jan 24
Mohamed fixed the problem right away without issues. He’s very knowledgeable, friendly and efficient.
Ed P.
22:24 12 Jan 24
Just a shout out to Polar Express for a great job of running all new copper through the attic for the freon line to the outside unit. The ac just quit cooling, so I called my regular ac company and the guy came out and accessed the unit as I needed to replace the coils on the inside unit. The estimate was $5500,oo without warranty and $2000.00 with a warranty. This just didn't make common sense to me, so I called Pollar Express for a 2nd opinion. Polar accessed as I had a leak in my copper running to the unit. That made sense to me, since the copper runs in the slab and after years gets pin holes in the copper. The guy came at 10am the next morning and worked till 6:30pm running all new copper through the attic. Bam, we have cold ac again. Polar saved me at least $2,000.00 to $5000.00, since if I'd let the other company replace the coils the unit would have only worked till the freon leaked out again and I would have had to pay to have the copper replaced. Thanks Polar and his crew.
Edward Y.
15:02 07 Jan 24
Polar express offers excellent customer service. Mohamed the technician went above and beyond our expectations. He is friendly, knowledgeable, and respectful. I highly recommend Polar express AC and Heating.
Edmundo P.
00:47 06 Jan 24
Excellent care given !! They were prompt and professional !!
Al L.
16:21 15 Dec 23
Fast response to email, fast appointment, knowledgeable and pleasant staff. Would recommend 100%.
John H.
15:01 14 Dec 23
Derick arrived at my home within the time span scheduled. He was friendly and professional. He worked diligently to find the problem causing my HVAC unit to not start. After changing out a couple of parts, the problem was solved and unit working. Thank you Heather for scheduling Derick to my home and thank you Derick for working thru the issue and repairing the problem!
Tammy D.
12:52 02 Dec 23
We've dealt with Polar Express twice now and each time they've taken the time to really look at the problem and see if there is a way to solve it without breaking the bank. Their technicians are very friendly and professional. Would definitely recommend them and will use them again in the future.
Diana M.
18:16 24 Oct 23
Derick was awesome. On time, very helpful, and took time explaining everything he was doing. Even corrected a couple of things from the last company. I’ll be using Polar Express and recommending them to anyone going forward!
Chris B.
14:43 21 Oct 23
I highly recommend Polar Express. Mohamed came over to determine what I needed to change my HVAC system. He was pleasant, on time and answered all my questions. I was given options to pick from and he explained any differences in the options.I picked one and was scheduled for the next day.The technician, "Rafael", was on time, pleasant, respectful of my property and was efficient. He also answered the questions I had and he thoroughly cleaned up everything and took away any debris or garbage.Call them, you won't be disappointed.
Renee L.
14:40 20 Oct 23
Very professional! Mo was awesome!! Ty so much!!
Stephanie H.
16:33 14 Oct 23
My technician was on time and friendly. He was very detailed and took his time to install and check his work. Very professional and yet personable. So happy that I was given this recommendation for Polar Express.
linda H.
16:54 12 Oct 23
Mohamed Khan came to my home to assess my mini splits . Unfortunately he advised me the brands I have were not serviceable but then educated me on all the options I have . He answered all my questions with a professional manner and I appreciate all he could do in helping me figure out my next steps . I will definitely be calling for their service.
Ivelisse M.
13:16 12 Oct 23
I had a fantastic experience! Their service was prompt, and the technician was knowledgeable and courteous. The air conditioner they installed works flawlessly, keeping my home cool even during scorching summer days. I highly recommend them for their professionalism and quality products.
Linsey K.
17:24 07 Oct 23
Polar Express offered prompt and professional service. They were very courteous and helpful. The new AC installation was excellent and they provided me with a portable AC unit to keep me cool in the meanwhile.
Denise F.
18:35 05 Oct 23
Polar express was great to work with. They are responsive and honest. I would use them again in the future.
Savana A.
16:29 05 Oct 23
Simply the best AC company in the Orlando area. From the people who answer the phones to their technical support, they are always there to help. I totally trust them and their work.
Michael S.
15:40 05 Oct 23
I'm so glad I called polar . They came the same day to fix my issue with my ac . The tech Moe was so wonderful he was on time knew exactly what to do and it didn't take long at all to fix my problem definitely would recommend calling them to fix your ac
Lisa B.
18:23 23 Aug 23
HIRE THEM!We needed to get a new AC and these guys gave the best quote and were the most professional of the companies! They also went above and beyond what I would have expected. 5/5 Stars.
Travis R.
22:10 17 Aug 23
From the office staff to the techs this place is A+. Would recommend with confidence, call and see for yourself great people!
Hector C.
21:33 10 Aug 23
These guys are great! After calling around and getting multiple quotes, I decided to go with Polar Express. So glad I found them! This company was very attentive and professional. From the quote to installation, this team was on time and courteous. I appreciated their ability to help me quickly get a new a/c system during the hottest days of summer! I am so pleased with my new system! The whole process was straightforward. They beat the big name companies in price(!!!!), timeframe, and compassion. I definitely recommend this company!
Megan W.
13:08 09 Aug 23
Very pleased with the response time and the efficiency of the work. I would recommend them to friends and family for sure.
Lina D.
16:40 15 Jul 23
Jason went above and beyond to come and service my outside unit. He took the time to fix the issue, which had been caused by an animal getting inside the unit and blowing the capacitor, the animal carcass was still there 🙁 , but he also took the time to explain some of the details on how the unit worked. Polar Express had already done previous work years ago, and they did great. They've always come through. Years ago they installed a new Trane complete unit (inside handler and outside unit) and the complete unit is doing great till this day. I would recommend them for installs as well as any other type of AC service. Kudos guys...(Jason, Heather, Muhammed...)...
Lloyd I.
02:10 18 Jun 23
Great service!
mark S.
12:16 16 Jun 23
I had an issues with my AC turning off and on and had no idea what to do. I reached out via Facebook and by the next morning, Heather came by, cleared out a blockage and explained a bunch of good tips on how to care for my AC. Super grateful and impressed. Definitely will use them for any issues going forward!
Matthew W.
13:33 15 Jun 23
I’ve owned a few different homes and I’ve unfortunately had to deal with several different HVAC companies. By far, Polar Express is the best. Honest people doing honest work for a fair price. I will from now on only use them for my HVAC needs.
Andrew M.
03:07 14 Jun 23
In a way, I'm glad our AC went out. It gave me the kick I needed to call Polar Express to come out and take a look at our unit!In all seriousness, these are great people. The reviews don't lie. I called and spoke with Heather in the office on Friday. She was super helpful and friendly! Derick was here fixing our AC on Saturday morning (no emergency or weekend fees either!).Within literal seconds of Derick taking a look at the air handler, the AC was running again. He quickly found the problem (clogged drain) and was working to get everything back up and running again. He even took the time to install a Nest thermostat for us even though that wasn't part of the reason he was there.We won't be calling anyone else for our HVAC needs. Polar Express has a customer for life!
Charlie R.
15:29 15 May 23
Everyone with Polar Express is very professional, quick to respond and priced extremely well. Derick is great.
Cindi S.
23:52 25 Apr 23
Derrick was absolutely phenomenal. Professional and troubleshooted my issues like a pro. I 100% trusted his judgement and recommendations. Great quality for a fair price. Will definitely be using them for my yearly maintenance.
lauren R.
22:05 24 Apr 23
A little pricey but I believe going with a higher quality product will cost less in the long run. Good service from Mohamed and Matthew they were fast, clean and very knowledgeable on the installation process and getting a building inspection done. I am happy I chose Polar Express and would highly recommend them to anyone.
Perry D.
14:15 09 Mar 23
Derick was amazing. Actually arrived before scheduled time. He was able to quickly identify the issue with my thermostat and get it working. I would highly recommend him!
D T
21:24 07 Mar 23
We have been without a/c and heat since the 1st of November due to damage for Hurricane Ian and waiting on finances to come through. After disappointing service from another company, I sought advice from a coworker and searched on the Neighborhood App to see who others had recommended in the area. The 1st one was Polar Express. I texted them right away, and within minutes, I received a response. Within 24 hours, Mohammad's smiling face was at my door waiting to inspect the damage and give us a responsible estimate for repair. In less than 30 minutes, he emailed me my estimate, I signed it and sent it back, and in less than a week later, he and Matthew were back at our home replacing our damaged duct work. They were both extremely professional. They got everything done quickly and made sure we were up and running and the house was cool before leaving. I highly recommend their services.
Nancee M.
22:07 06 Mar 23
Derick was very helpful. Showed me all I needed to know quick with the job(I was very satisfied. I will call again. Thanks Derick
Tammi S.
12:24 21 Feb 23
We have loved Polar Express from day one & we have been with them for several years. They are a fantastic company for our heating & cooling needs. Would not use any other company but them!!
Sandra O.
22:28 09 Feb 23
Derick was fantastic! Very informative and professional.
Carli D
16:41 02 Feb 23
Derrick was friendly, helpful, knowledgeable and quick. He was able to resolve my issue right away!! Thank you!
Britt L.
18:09 23 Jan 23
The repairman was very courteous, experienced and responsive. Told me all the work that he had performed and where the issues were at. The repair was done within the hour and overall a good experience. Not as costly as expected and excellent work. Will use their services again if the need ever arises.
Kevin S.
19:56 22 Jan 23
I called this company at 8:30am spoke to Heather very professional! She had a Technician out there at 10:00 am Derrick fix the problem explained every detail. I absolutely love this company!! I give them a million stars I will only call them here on out, THANK YOU❤️
Glynna M.
16:07 21 Jan 23
Excellent service and installation. Two thumbs up👍👍
nadeem V.
23:02 26 Dec 22
Mohamed K. and the team came right to the rescue and saved my house from catching a fire. I called in because I was hearing some sort of shock/spark noise. I couldn’t figure out exactly where it was coming from. Mohamed came in and immediately solved the issue. I had an overflow and the leak from the A/C was hitting a set of wires cause the sparks. His quick response and knowledge of the system helped my house from catching a fire and I could not thank him enough.
Michelle P.
19:02 12 Dec 22
Derick was awesome! He was very knowledgeable and was able to diagnose the problem immediately. He stopped the leak from damaging my garage ceiling, which would have cost me thousands to repair my entire ceiling. I want to thank Derick and Polar Express for their great service.
Mike L.
18:13 07 Oct 22
Derick Kimmel was outstanding! Moving to Titusville and sadly he does not work in that area, I thought I found my guy!
Tracey F.
18:54 27 Sep 22
Fantastic customer service!! Super friendly and fast. We had an issue with our AC in the early afternoon and they were able to come out the same day. They fixed it quickly and went above and beyond to make sure it was working correctly. Highly recommend!
Todd L.
00:05 25 Sep 22
They resolved our problem in a print and professional manner, their fees are very reasonable. I’d recommend this company without hesitation!!
Jerry B.
22:28 23 Sep 22
Had my AC go out with a leak and they were able to get me in the next day. Heather and Derick were great to work with. Derick was super nice and helpful with all my questions about what went wrong, what needed replacing, and what I can do to ensure my system would continue to work well. They also have a great annual maintenance package which includes inspections and service visits. Definitely give them a call if you have AC/HVAC needs!
Sean A.
19:44 21 Sep 22
The team at Polar Express AC have continually provided exceptional customer service at every turn. Pandemic/supply chain issues/ general maintenance they consistently provide top-notch service.
Daniel S.
15:06 20 Sep 22
I 10 out of 10 recommend Polar Express AC and Heating! They are incredible! It's a teeny local business of just a handful of people, so deserve all the support they can get. They have been on time and early at both visits, the pricing is totally fair (and like half of what Frank Gay charged a few months back), and seriously so nice. The tech had the house cooling down within about 45 minutes and it is so flipping quiet in here now without all the fans and window ac going. We are all probably going to take a nap now that it isnt a total swamp in the house LOL
Christina H
15:00 16 Sep 22
Our system started acting up and stopped working. After one call, Heather in the office had us setup for an appointment the next day. Derrick, the tech, arrived right on time and was able to diagnose the problem. They expedited ordering the part that needed to be replaced so that we were without ac for a minimal amount of time. Another tech, Mo, came out to replace the piece and within a few minutes of him being here we had ac once again. Great experience. Special thanks again to Heather for getting us on the schedule so quickly and the great communication throughout.
Sean
13:53 09 Sep 22
Derick Kimmell was the gentleman that fixed all of my problems! he found issues i didn’t even know my AC unit had and immediately got to it and fixed everything! super nice guy, super honest and helpful and very informative! thank you so much Derick for your work man! i appreciate it!!
Gonzalo Sepulveda Q
21:27 30 Aug 22
Very happy with my interaction with this company. They went above and beyond to build out the closet area for the air handler.
Bruce W
11:17 25 Aug 22
August 2022 , It's super hot and humid here in Florida, this summer, with the temperatures reaching the upper 90's every day , our house a/c broke down and we were very lucky to call Polar Express A/C , they send a tech not even 24 hours after our call , he was very professional ,friendly and knowledgeable , troubleshoot the problem and fixed it fast . They are very affordable and reliable . I'll definitely recommend them. Only 5 stars because google does not have a 10 rating . Thanks again Polar Express.
ivan C.
14:15 16 Aug 22
Derrick arrived on schedule and did a quick professional job replacing our blower assembly. Very satisfied customer.
Mark G.
13:46 09 Aug 22
Outstanding service, answered all my questions and did great work installing the new system better then the company I had install the last system. I will recommend Polar Express to all.
Michael D.
14:22 07 Aug 22
Very professional and dedicated
Diaz B.
16:10 06 Aug 22
Tried calling Polar Express to hire them as there's an issue with my AC unit drain being clogged and AC was shutdown. Being not sure what to do and how to fix and we were out of AC in hot summer day. The re were no appointments on the day I called and lady named Heather was attending my call and provided me with DIY instructions for about 5-7 minutes for free. It resolved my problem. I really appreciate their honesty, willingness to help (not being their customer yet) and by going above and beyond explaining it with utmost clarity and patience. Heather - Thank you so much!
Satish K.
00:17 05 Aug 22
Fantastic service every time, quick and responsive.
Danny G.
20:56 04 Aug 22
Our AC unit was just not getting down to the temperature it normally would. I called an Not Mentioned company and they came out to look at it the next day. The tech messed around the inside air handler and managed to blow out the fan motor. He had to go get a replacement part and come back later the same day. He then went to the outside unit and determined the unit was low on cooling fluid. He says he put a pound of refrigerant in the system. He felt sure that would solve the problem. It did not. I then called Polar Air and Derick came out. Derick also started on the inside unit and took readings with his equipment. Derick then went outside and took measurements of different things and determined the capacitor that was supposed to be operating at 45 mfd was only 16 mfd. Derick was surprised it was even running at all. Derick replaced the capacitor that was on site with him. The measurements then showed that Derick needed to drain the overfilled coolant that had been placed in the unit previously by the not so adept prior technician. Derick is both adept and a professional. Thank you. We are Blessed.
Gary R.
01:40 02 Aug 22
Great service, will use again!
Mike M.
22:53 28 Jul 22
Polar Express is awesome! Heather in the office is professional, extremely knowledgeable and just a joy! She kept me informed and at ease. Derek was incredible as our repair man. On time, professional, thorough and explained everything. They also had very reasonable prices. If anyone uses any other A/C company you are wasting your time and money! Thank you Polar Express.
Chris C.
20:00 26 Jul 22
Derick was our tech and was a real personable pro who had no problem explaining what he was doing and showing what the problems were. Just overall a really nice guy and didn’t cost an arm and a leg. Would highly recommend
Edgar A.
02:52 26 Jul 22
IN THIS FLORIDA HEAT...I was so glad to have someone show up not only on time but actually early. Derrick my technician worked quickly and professionally for a speedy resolve to my cooling problem. I felt perfectly comfortable having him in my home which is very important as a female who happened to be home alone. I would recommend this technician to anyone.
Cassandra S.
17:00 22 Jul 22
From the very beginning when I called them the person I talked to was helping and knowledgeable. She answered my question as best she could with being here. Then when Mohamed got here he was very quick to find the problem and fix it
Charlie M.
18:33 12 Jul 22
I work for a solar company and one of our clients were having AC issues. Mohammad reached out after his inspection and provided an update. He was very professional and courteous
Rebecca D.
00:36 09 Jul 22
Im 56 and this is the first time I’ve every left a comment about anything. I feel that strongly about sharing my experience. When the heat was blasting across the Nation All service companies were booked and appointments average 48 hrs including Polar Express. Our A/C was out and we had guest coming and when mentioned to Mohamed he said he’d squeeze me in. He fixed it and told me what I needed to do to keep my 26 year old system blowing cold. I’m impressed with his generosity and knowledge of his craft. I strongly recommend to call Polar Express the next time your in need!Kevin in Orlando.
Kevin N.
15:51 25 Jun 22
I have to say that it wase an awesome service call
Marcia M.
19:53 22 Jun 22
Mo identified the problem immediately after my previous AC tech was unable to do even after three visits.Great technical knowledge and excellent customer service
Michael D
03:11 15 Jun 22
A very professional visit.Derick checked everything and explained all. Will be using Polar Express for all A/C needs
Michelle H.
14:47 10 Jun 22
Mohammed’s team (Polar Express), were very professional and knowledgeable. Outstanding work done in my new AC, including adding a new return to the master bed. Job well done!
Olanrewaju A.
21:01 09 Jun 22
We had Polar Express come out to service our AC and they went way beyond our expectations! I cannot begin to tell you how many AC companies have tried to rip me off. Polar Express is honest, thorough and professional! I am going to purchase the biyearly service with Polar Express to keep our system in good working order. Thanks, Guys!
Michael W.
18:08 08 Jun 22
Heather and Mohammed were amazing!!!!Heather did her best to find an open spot for a same day fix even when they were booked solid. Her courteous and friendly voice made me feel that she genuinely cares about others. Mohammed was extremely friendly, efficient, and the price I paid was reasonable. I highly recommend.
Robert M.
16:11 08 Jun 22
Same day repair friendly and quick!
Paula S.
17:02 05 Jun 22
Mohammed was so nice and explained everything to me. Came out on a holiday and didn’t even charge extra. This company is amazing and so professional. Really care for their customers!
Shea I.
23:55 01 Jun 22
Derrick gave me a hand with fixing some equipment. Extremely knowledgeable and even helped show me how to clean the unit properly. Polar Express is my go-to AC service provider for anything HVAC related
Matt N.
12:44 26 May 22
Mohammed is the man!! Best customer experience hands down! His attention to detail is amazing! Heather in the office is so great to work with!! I can not express how great of an experience this has been!
Jean G.
16:37 20 May 22
I called Polar Express and spoke with Heather. Heather was very attentive and promised to get someone out.Derick (the technician) arrived on time and trouble shoots the exterior unit and finds the problem. Derick then inspects the interior unit to assure everything’s ok. The professionalism, honesty and expertise was incredible! I am very grateful for the service that was rendered.
Jose J.
20:21 12 May 22
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We supply industry leading brands of air conditioning and heating equipment such as Trane and Carrier, with modern technological advancements including as home-automation, but with the service you’d expect from a skilled trader from the good old days.
